Payment Policy

1. Accepted Payment Methods

We accept secure payment methods that are displayed and available during checkout.

Depending on your location, device, payment-provider eligibility, and the options currently enabled on our Shopify store, accepted payment methods may include:

• Visa credit and debit cards
• Mastercard credit and debit cards
• American Express
• Discover
• Diners Club
• Google Pay
• Apple Pay
• Shop Pay
• Any other payment method clearly displayed during checkout

The availability of a particular payment method may vary depending on your location, browser, device, card issuer, and payment provider.

A payment method is considered accepted only when it is shown as an available option on the checkout page.

Please note: We do not accept cash on delivery at this time.

2. Currency

All product prices, shipping charges, discounts, taxes, and order totals on our United States store are displayed and processed in United States dollars (USD) unless another currency is expressly displayed during checkout.

Customers using a card or payment account issued in another country may be charged:

• Currency-conversion fees
• Foreign-transaction fees
• International card-processing fees
• Exchange-rate adjustments

These charges and exchange rates are determined by your bank, card issuer, or payment provider.

The final amount submitted to N.Nestivo will be the amount displayed on the checkout page before you confirm payment.

3. Secure Payment Processing

Payments are processed through Shopify's secure checkout system and the payment providers enabled on our store.

We use secure payment processing designed to protect customer information during checkout. Payment and personal information is transmitted through an encrypted HTTPS connection.

N.Nestivo does not directly receive or store customers' complete payment-card numbers or card security codes on its own servers. Complete payment credentials are processed by Shopify and the applicable authorized payment provider.

Most transactions are submitted for authorization in real time. A payment may be:

• Approved
• Declined
• Pending
• Subject to additional verification
• Temporarily authorized by the card issuer

An order is not considered fully paid until the payment provider confirms that payment has been successfully authorized or captured.

4. Payment Confirmation

After a payment is completed successfully, you will normally receive an order-confirmation email containing relevant order details.

The confirmation may include:

• Order number
• Products purchased
• Billing and shipping information
• Product prices
• Discounts
• Shipping charges
• Applicable taxes
• Total order amount
• Selected payment method
• Order or fulfillment status

If you do not receive an order-confirmation email within a reasonable period:

• Check your spam, junk, or promotions folder.
• Confirm that the correct email address was entered at checkout.
• Check your payment account for a completed or pending transaction.
• Contact our customer-support team.

5. Failed Payments

A payment may fail or be declined for reasons controlled by your bank, card issuer, payment provider, browser, or payment gateway.

If a payment fails, please:

• Confirm that your card number, expiration date, security code, and billing address are correct.
• Confirm that sufficient funds or credit are available.
• Confirm that the billing address matches the address registered with your card issuer.
• Check whether your bank has restricted online or international transactions.
• Contact your bank or card issuer to authorize the transaction.
• Try the payment again after confirming your details.
• Use another payment method displayed at checkout.
• Contact N.Nestivo if the issue continues.

N.Nestivo does not control whether a bank or card issuer approves or declines a transaction.

6. Double Charges or Pending Payments

A customer may occasionally see more than one transaction or a pending payment after attempting to place an order.

A pending amount may be a temporary authorization hold created by your bank or card issuer. It is not always a completed or duplicate charge.

Customers who see multiple transactions should:

• Check whether each transaction is completed or pending.
• Confirm how many order-confirmation emails were received.
• Contact the bank or card issuer for the status of each transaction.
• Contact N.Nestivo with the order number, transaction date, amount, and a screenshot showing only non-sensitive payment information.

Do not send complete card numbers, security codes, passwords, or banking credentials by email.

7. Payment Gateway Issues

Our website displays only payment methods made available by Shopify and the payment providers enabled for our checkout.

A payment method may be temporarily unavailable because of:

• Payment-provider maintenance
• Browser or device incompatibility
• Network interruptions
• Bank restrictions
• An expired or blocked card
• Insufficient funds
• Incorrect billing information
• Security or fraud checks
• Regional payment-method restrictions
• A temporary Shopify or payment-gateway interruption

N.Nestivo cannot manually approve a payment that has been declined by the customer's bank or payment provider.

8. Security and Fraud Prevention

To protect customers and our business, orders may be reviewed for potential fraud, unauthorized payment activity, inaccurate information, or unusual purchasing behavior.

We may request additional verification before processing or shipping an order.

Customers should never send a complete payment-card number or card security code by email.

N.Nestivo may place an order on hold or cancel it when:

• Payment authorization cannot be confirmed
• Billing information cannot be verified
• The order is identified as high risk
• Fraudulent or unauthorized activity is suspected
• The payment provider requests cancellation
• The customer does not respond to a reasonable verification request
• The order violates our policies or applicable law

9. Transparency on Fees

N.Nestivo does not add hidden payment-processing fees during checkout.

Before you place an order, the checkout page will display the available:

• Product subtotal
• Discounts
• Shipping charges
• Applicable taxes
• Other disclosed charges
• Final order total

Before payment is submitted, customers will have an opportunity to review the final amount.

10. Need Payment Help?

Customers experiencing failed payments, double charges, pending authorizations, payment-confirmation delays, or other payment-related issues may contact our customer-support team.

To help us investigate a payment issue, please include:

• Full name
• Order number, when available
• Email address used for the order
• Transaction date
• Transaction amount
• Brief explanation of the problem
• Screenshot with all sensitive payment details hidden

For security reasons, customers must not provide complete card numbers, card security codes, online-banking passwords, or one-time verification codes.

11. Payment Authorization and Capture

When a customer submits an order, the card issuer or payment provider may first authorize the amount before the payment is fully captured.

An authorization confirms that the payment method is valid and that sufficient funds or credit may be available. The customer's bank may display this authorization as a pending charge.

A pending authorization does not always mean that payment has been fully collected.

12. Order Acceptance

Submitting payment does not guarantee that an order has been accepted for shipment.

We may reject or cancel an order when:

• Payment is unsuccessful
• Payment cannot be verified
• The product is unavailable
• The product price contains a clear technical error
• Customer information is incomplete or materially inaccurate
• Fraud or unauthorized use is suspected
• The shipping address cannot be served
• The order violates purchase limits, website terms, or applicable law

13. Billing Information

Customers must provide current, complete, and accurate billing information when submitting payment.

The customer is responsible for confirming:

• Billing name
• Billing address
• Card or payment-account details
• Email address
• Telephone number, when requested

14. Prices, Taxes, Shipping and Final Cost

The product price displayed on the product page should match the price displayed in the cart and checkout, except where an accurately applied discount, tax, shipping charge, or customer-selected option changes the total.

Before payment is submitted, customers will be shown the final payable amount, including applicable:

• Product prices
• Product quantities
• Discounts
• Shipping costs
• Taxes
• Other disclosed charges

15. Discount Codes and Promotions

Discount codes must be entered during checkout before payment is submitted.

Unless expressly stated otherwise:

• Only one discount code may be used per order.
• A discount cannot be applied after an order is completed.
• Discounts cannot be exchanged for cash.
• Promotions are valid only during their published period.
• Product, customer, location, or minimum-spend restrictions may apply.
• Expired, invalid, or unauthorized codes will not be accepted.

16. Guest Checkout and Customer Accounts

Customers may complete checkout using the options made available by our Shopify checkout.

When guest checkout is available, customers are not required to create an account before purchasing.

When customer verification is required, the process may include a secure one-time code or another authentication step.

17. Refunds to the Original Payment Method

Approved refunds will be issued to the same payment method used for the original purchase.

N.Nestivo will initiate an approved refund within the timeframe stated in our Return & Refund Policy.

After initiation, your bank, card issuer, or payment provider may require additional processing time before the refund appears.

Refund eligibility, return requirements, deductions, processing periods, and damaged or incorrect product procedures are explained in our Return & Refund Policy.

18. Payment-Related Cancellations

If you need to cancel your order, please contact us as soon as possible.

Orders may be cancelled within 48 hours of purchase, provided the order has not yet been processed or shipped.

Once an order has entered processing or shipment, cancellation may no longer be possible.

19. Chargebacks and Payment Disputes

Customers should contact N.Nestivo directly when they do not recognize a payment, believe that an incorrect amount was charged, or have not received an expected refund.

Contacting us first allows us to locate the order, review payment records, investigate a duplicate charge, and correct a verified error.

Nothing in this policy removes any legal or cardholder rights available to the customer.

20. Privacy and Payment Information

Customer information is collected and used only for legitimate purposes connected with:

• Processing orders
• Confirming payments
• Delivering products
• Preventing fraud
• Providing customer support
• Processing returns and refunds
• Meeting legal and accounting obligations

Payment information is processed through secure Shopify checkout and the applicable payment provider.

Additional details regarding the collection, use, retention, and protection of customer information are provided in our Privacy Policy.

21. Changes to This Payment Policy

We may update this Payment Policy to reflect changes in:

• Available payment methods
• Shopify checkout functionality
• Payment-provider requirements
• Store operations
• Applicable legal requirements
• Security and fraud-prevention procedures

The updated policy will be published on this page with a revised "Last updated" date.

22. Agreement to This Policy

By completing checkout and submitting payment, the customer confirms that:

• The order information is accurate.
• The customer is authorized to use the selected payment method.
• The customer has reviewed the final order amount.
• The customer agrees to this Payment Policy and applicable store policies.
• The customer understands that external banking charges may be controlled by their financial institution.

We want shopping at N.Nestivo to be simple, secure, transparent, and easy to understand.