Payment Policy

Return & Refund Policy

At N.Nestivo, customer satisfaction is our priority. We want you to shop with confidence when purchasing our ready-made home furniture, including tables, chairs, beds, and sofas. Please read this Return & Refund Policy carefully before placing your order. By purchasing from our store, you agree to the terms below.

This policy applies to all orders delivered within the United States.

1. 30-Day Return Window

You may request a return within 30 days of receiving your order.

To qualify for a return, the item must:

  • Be unused and in its original condition.
  • Be returned in its original packaging with all included parts and accessories.
  • Be free from damage caused after delivery.
  • Include proof of purchase (order number or receipt).

Returns that do not meet these requirements may not be eligible for a refund.

2. How to Start a Return

To request a return, please contact our customer support team at:

Email: business@nnestivo.store

After your request is reviewed and approved, we will provide:

  • Return instructions.
  • The return address.
  • A prepaid return shipping label (if applicable).

Please Note: Returns sent without prior authorization will not be accepted.

3. Return Shipping Costs

  • If you receive a damaged, defective, or incorrect item, N.Nestivo will cover the return shipping costs.
  • If you are returning an item because you changed your mind or ordered the wrong product, you are responsible for the return shipping costs unless otherwise stated.

4. Damaged, Defective, or Incorrect Items

Please inspect your furniture immediately after delivery.

If you receive:

  • A damaged item
  • A defective product
  • The wrong item

Please contact us within 48 hours of delivery by emailing:

business@nnestivo.store

Include:

  • Your order number
  • Photos of the item
  • Photos of the packaging
  • A description of the issue

We will review your claim and provide an appropriate solution as quickly as possible.

5. Exchanges

We currently offer exchanges only for:

  • Damaged products
  • Defective products
  • Incorrect items received

All exchanges are subject to product availability.

6. Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

  • Clearance or final sale items.
  • Furniture that has been assembled, installed, modified, or used.
  • Products returned without their original packaging.
  • Products showing signs of misuse or customer-caused damage.

7. No Restocking Fees

N.Nestivo does not charge restocking fees for eligible returns.

8. Refund Process

After we receive and inspect your returned item, we will notify you by email regarding the status of your refund.

If approved:

  • Your refund will be issued to your original payment method.
  • Refunds are processed within 5–7 business days after approval.
  • You will receive a confirmation email once the refund has been issued.

Depending on your bank or credit card provider, it may take an additional 3–10 business days for the refund to appear in your account.

9. Order Cancellations

Orders may be cancelled within 12 hours of purchase, provided they have not entered processing or shipment.

To request a cancellation, please contact:

Email: nnestivo.store

Once an order has been processed or shipped, cancellations may no longer be possible.

10. Discounts & Promotions

Promotional discounts and coupon codes must be applied during checkout.

Discounts cannot be applied after an order has been placed and are not refundable.

Customer Support

If you have any questions regarding returns or refunds, please contact us.

Business Name: N.Nestivo

Phone: +1 786-250-0524

Email: business@nnestivo.store

Business Hours: Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)
Saturday & Sunday: Closed

Business Address: 7901 4TH ST N   , STE 300 ST. PETERSBURG  33702  FLORIDA
United States