Return & Refund Policy – N.Nestivo

At N.Nestivo, customer satisfaction is our priority. We want every customer to have a smooth and reliable furniture shopping experience.

Please read our Return & Refund Policy carefully before placing an order. By purchasing from our store, you agree to the terms outlined below.

This policy applies to orders shipped within the United States.

1. Return Window

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The furniture must not show signs of damage, modification, or excessive use.
• The product must include original packaging when possible.
• Proof of purchase (order number or receipt) is required.

Items that do not meet these conditions may not be accepted for return.

2. How to Start a Return

To request a return, please contact our customer support team:

Email: business@nnestivo.store

Please include:

• Order number
• Product name
• Reason for return
• Photos of the item (if applicable)

After your return request is reviewed and approved, we will provide return instructions.

Returns sent without prior approval may not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your furniture order immediately after delivery.

If you receive:

• A damaged product
• A defective item
• An incorrect product
• Missing parts or accessories

Please contact us within 48 hours of delivery and provide:

• Order number
• Photos or videos showing the issue
• Details about the problem

Our team will review your request and provide an appropriate solution.

4. Furniture Returns & Condition Requirements

Because furniture products are larger items, customers should ensure that:

• The product is inspected before use.
• Original packaging is kept until the item is accepted.
• The item is protected during any return shipment.

Returns may be refused if products are damaged due to customer handling, assembly, misuse, or improper care.

5. Exchanges

We offer exchanges for:

• Damaged items
• Defective products
• Incorrect items received

Exchanges are subject to product availability.

Delivery times for replacement items may vary depending on stock availability and shipping location.

6. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

• If the item arrives damaged, defective, or incorrect, N.Nestivo will review the situation and provide assistance.
• For other approved returns, customers may be responsible for return shipping costs.

7. No Restocking Fees

N.Nestivo does not charge restocking fees for approved returns.

8. Refund Process

Once we receive and inspect the returned item, we will notify you about your refund status.

If approved:

• Refunds will be issued to the original payment method.
• Refund processing time: 5–10 business days
• Your bank or payment provider may require additional time to complete the transaction.

Shipping charges may not be refundable unless the return is due to an error from our side.

9. Cancellations

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests may only be accepted before the order has been processed or shipped.

Once an order has entered processing or shipping, cancellation may no longer be possible.

10. Discounts & Promotions

Refund amounts will be based on the actual amount paid at checkout.

Discounts, promotional codes, or special offers cannot be applied after an order has been completed.

Customer Support

For any return, refund, or order-related questions, please contact us:

Business Name: N.Nestivo

Email: business@nnestivo.store

Phone: +1 786-250-0524

Business Hours:
Monday – Friday: 9:00 AM – 5:00 PM (Eastern Time)
Saturday & Sunday: Closed

Business Address:
7901 4TH ST N   , STE 300 ST. PETERSBURG  33702  FLORIDA
United States

Thank you for choosing N.Nestivo. We appreciate your trust and are committed to providing quality furniture and excellent customer service.